San Francisco, California USA

(415) 596-2918
                                 
 
 

Customer Service & Privacy Policy

Our customer service representatives are available Monday - Friday, 9:00 a.m. - 5:00 p.m. PDT. Call us at (415) 596-2918. If you get voicemail after hours please leave a message with a call back number and we will return your call. You may also e-mail us at sales@pier71wines.com.  

How To Change An Order
Our orders are processed very quickly. Our customer service representatives will be glad to answer any questions you have about the status of your order or modify it if possible. Email us at sales@pier71wines.com or call us at (415) 596-2918.

Shipping
We process and ship orders Monday - Friday. Orders received after 11am will be shipped the following working day. For urgent or special delivery please call us at (415) 596-2918.

APO / FPO Military Addresses
We do not ship to APO / FPO boxes

Shipping Restrictions
At this time we only ship champagne to the state of California. If you have any questions, please call (415) 596-2918 or email us at sales@pier71wines.com.


Shipping To A Business Address
Orders being delivered to a place of business must include the company name. Please check the "Business Address" check box when you type in your shipping address.

Returns And Refunds
For Returns - Before you send back your product you must call us for an RMA # within 30 14 days of receipt of your product. Let us know if there was a problem with your order. Once we receive the product back your credit card will be refunded within a week. Your cooperation will make sure the processing of your refund is handled quickly and easily. A copy of your original invoice must be included.

For shipping errors or delivery problems, please call customer service number at (415) 596-2918.

You must return your product with a copy of your original invoice or it will not be accepted. All unopened returned products must be in original condition and packaging; otherwise, additional charges may be applied.

Once you acquire an RMA number, Return the product using your preferred shipping method to: Pier71 Wines LLC, P.O. Box 77363, San Francisco, CA 94107.

Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase on your return or in some cases store credit.

Some orders are offered with free shipping, so please be aware that if you return one of these orders, our actual outbound shipping costs will be deducted from your return refund. If a product arrives damaged, or we made an error, we will pay to return the item to us and send a replacement to you. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

Restocking Fee
There is a 10% restocking fee.

Wrong Address Charge
If your order is missing a STE #, apt. # or has an incorrect address, our shipping company charges a $5.00 fee. We will pass that $5.00 fee on to you so PLEASE verify your shipping address before placing your order and remember suite numbers if any to avoid a $5 wrong address charge.

Payment Methods and Highest Level of Security for Your Peace of Mind

Rest assured that your personal information and credit card transactions are being processed using the highest possible encryption for your protection. You can view our security SSL certificate from our shopping cart website.

If you have further questions about secure payment please contact our customer service department at (415) 596-2918. In addition, your information remains private with us. We do not rent or sell customer information.

Paying By Check Or Money Order
We understand that no matter how secure a website can be, some people do not feel comfortable ordering online with a credit card. For this reason we accept checks or money orders. If you would like to order with one of these payment options you must call (415) 596-2918 and speak with one of our representatives. Regular shipping rates apply for phone orders, checks and money orders.

Ordering Over The Phone
If you prefer ordering over the phone, give us a call at (415) 596-2918 and speak with one of our knowledgeable representatives. Regular shipping rates do apply for phone orders. You may call to make an order that you will pay by check or money order. You will need to mail the check as we do not currently process electronic checks. Orders will be delivered after clearance of check.


Are Web Browser Cookies Required To Shop?
Yes. Cookies assist with making your shopping experience easier and faster. They store information while you shop until your purchase is complete. With Cookies, you fill in your information once and the Cookie remembers the information and fills it in for you automatically.

About Cookies
There are a variety of Cookies. A session Cookie, which is what needs to be enabled to shop our site, stores information for the short-term, so you donít have to repeat steps. It helps our shopping cart keep track of items. For your convenience, this temporary information is stored for 24 hours so if you want to stop in the middle of an order and return a few hours later or the next day the information is still available. The temporary information during your shopping session is automatically erased when you complete an order.

When all other Cookies are enabled, the information you enter is stored on your hard drive for repeat visits. These Cookies are your unique identifier so we know who you are automatically when you return to our site. This information such as your name and address is stored for your convenience so you don't have to type them again. Your information is never used for any other purpose. See our Privacy Policy for more details.

My Account
Your account is automatically created the first time you place an order. In this section you can view and edit your billing and shipping information as well as review previous orders. To update your personal information or reset your password, go to My Account and log in. We do not store credit card numbers so you will need to provide that information each time you shop in our online store.

Forgotten Password
If you have lost your password, go to My Account and enter your email address without a password and click on the login button. We will email your password to you.

Return Policy
You must call us first at (415) 596-2918 to receive a Return Merchandise Authorization number to include with the products you are returning. Returns after 14 days from the time you receive the product will not be accepted.

Returns without an RMA (return merchandise authorization) number will not be accepted.

Our Satisfaction Guarantee: Try any of our products and if you're not 100% satisfied, simply call us for an RMA to return it within 14 days from when you received it and we'll refund the full purchase price, excluding shipping and handling.

 
 
Privacy Policy
 
Information Collection And Use
PIER71WINES.COM/ Pier71 Wines, LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. PIER71WINES.COM collects information from our customers at several different points on our website for order fulfillment and newsletter subscriptions.

Orders
We request information from the customer on our order form. Here a customer must provide contact information like name and shipping address. This information is used to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.

Security SSL Encryption
This website takes every precaution to protect our customers' information. When customers submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks customers to enter sensitive information that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, you will see the URL changes from http to https. The (S) stands for secure. In some cases you will also see the lock icon on the bottom of Web browsers such as the Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information off-line. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to your information.

If you have any questions about the security for our website, please send an E-Mail to sales@pier71wines.com

Links
Our website contains links to other sites. Please be aware that we, PIER71WINES.COM, are not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

Correction/Updating Personal Information
If a customer's personally identifiable information changes (such as your zip code), or if a customer no longer desires our service, we will endeavor to provide a way to correct, update or remove that customer's personal data provided to us. This can usually be done by E-Mailing our Customer Support at sales@pier71wines.com, or call us at (415) 596-2918.

Changes To Our Internet Privacy Policy
This Internet Privacy Policy is effective as April 1, 2012. To date we have never sold our customer information. If we decide to change our privacy policy, we will post those changes here so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If you would like to make changes to your account or if you have any questions or concerns about our Privacy Policy, please call us at (415) 596-2918 or send E-Mail to Customer Support at sales@pier71wines.com

For Further Information - Contact Us:
Pier71 Wines, LLC
P.O. Box 77363, San Francisco, CA 94107.
Phone: (415) 596-2918
E-mail: sales@pier71wines.com

 

 

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 Pier71 Wines LLC
P.O. Box 986 Saint Helena, CA 94574
Sales Phone: (415) 596-2918
Email: sales@pier71wines.com

Copyright © 2017 Pier71 Wines LLC
All Rights Reserved